Tanzania Safari Collection Terms & Conditions

Please find below our standard booking terms and conditions. We have implemented a more lenient booking policy which we will apply, in conjunction with our Standard Terms and Conditions. This will allow you to book with confidence knowing that every effort has been made to safeguard your deposits made.

Essentially, inbound travel into East Africa is our business and we make use of our core strength which is our in depth and passionate knowledge of Africa along with our ability to meet clients’ expectations when travelling to Africa, thereby simplifying “travel into Africa” for our clients.

We strive to ensure that clients are matched with the correct local suppliers of travel services taking into consideration the client’s wishes and budget. We will strive to ensure that our clients go with the best knowledgeable guides while taking heed of various factors such as age, level of comfort required, highlights they want to cover, time available and budget.

These are the services we offer you and in order to ensure a correct understanding between ourselves and to clarify our relationship, these terms and conditions have been created. They govern our relationship and the terms of the services offered and accepted so please ensure that you have read through them and familiarize yourself sufficiently before entering into a contract with us as doing so means that you have agreed to be bound by these terms and conditions.

2. BOOKING PROCEDURE

1. To secure your reservation, a 30% (thirty per cent) deposit will be required to be paid to Tanzania Safari Collection at the time of reservation of the booking and submission of the completed booking form. Failure to do so in time will result in the automatic cancellation of your booking.

2. The remaining balance of payment amounting to 70% (seventy per cent) must be paid to us 60 days prior to the commencement of your booking however if you have booked your trip within 60 days of departure, the full payment must be paid on date of reservation to secure your booking.

3. Tanzania Safari Collection charges a 3.5% booking service fee for all reservations. However, we will waive this fee for clients who opt to pay by direct deposit.

4. Payment to us will need to be made in United States Dollars (USD) and Tanzania Safari Collection will advise you on how the payment is to be made.

METHODS OF PAYMENT

We accept MasterCard, Visa, Canadian and US cheque, Wire transfers, Money Orders and Bank Drafts.

5. Tanzania Safari Collection reserves the right to cancel reservations should your deposit or balance of payment not be received on time.

6. Should you have paid in full for your booking and there are increases that occur in pricing that neither ourselves have any control of, you will be liable for these increases and will be billed accordingly. This can be as a result of several factors including, but not restricted to, Government Tax increases that affect tourism related services and Park Fee Increases.

3. WAIVER, INDEMNITY AND LIABILITY

1. We cannot be held responsible for any defects, changes or cancellations in the bookings or trips, which includes, but is not limited to, delays, loss or damages arising from any causes, including dissatisfaction with the booking ,or any loss, damage or delay caused by any third party.

2. All vouchers, tickets and receipts issued by any third party will be subject to their terms and conditions and you undertake to abide thereby while doing so and participating throughout the trip at your own risk and liability.

3. Tanzania Safari Collection, its directors, staff, employees, agents and assigns are hereby indemnified by yourself against any claim for loss or damage whatsoever that may arise or have arisen in connection with any services supplied or offered by or in connection with them.

4. Any claim or claims which you, your agent, executor, heirs or assigns may have for any compensation for damages or loss, or the like from Tanzania Safari Collection resulting from injury or any loss occasioned whatsoever, are hereby irrevocably waived and this includes any transportation to or during the trip as well as any illness , injury or death arising during or after the trip.

4. CANCELLATION AND REFUND POLICY

1. All cancellations must be done in writing and receipt thereof acknowledged by Tanzania Safari Collection to be a valid cancellation.

2. Cancellation of bookings is subject to the following conditions:

• More than 61 days prior to booking, deposit is non-refundable.
• 60 days or less prior to the booking, 100% cancellation fee without refund.

3. We will endeavour to confirm your booking as soon as possible after receipt of payment of deposit however should we fail to secure this booking for any reason whatsoever, we will strive to procure alternative booking arrangements. Should these alternative arrangements not be suitable for yourself, Tanzania Safari Collection will refund your payment, subject to the terms and conditions of the supplier with whom the booking was made.

4. You will not be entitled to refunds for a no show or for a partially used booking.

5. In the unlikely event of a misquotation being made by Tanzania Safari Collection, we reserve the right to cancel a booking without any liability if the misquote results in a cost implication and any payment already made will be refunded to you. Similarly Tanzania Safari Collection will not be held liable for any error on our website, brochures or other advertising and marketing material, and reserves the right to correct it once any such error has been brought to our attention, which may result in the cancellation of a booking and refund of any payment already made, without any liability arising on behalf of Tanzania Safari Collection.

6. Should any errors occur on our website, brochures or other advertising or marketing material with regard to pricing, Tanzania Safari Collection reserves the right to correct it as soon as it is brought to our attention and cannot be held bound thereby.

5. COMPLAINTS AND DISPUTE RESOLUTION

1. Any complaints must be addressed in writing to Tanzania Safari Collection via email to info@tanzaniasafaricollection.com

2. We aim to reply within 7 days of receipt of your complaint and will make every effort to resolve any dispute after investigation and this will be communicated back to you as soon as possible. It cannot be guaranteed that any dispute will be resolved to your satisfaction as resolution thereof may be beyond the control of Tanzania Safari Collection.

6. PASSPORTS AND VISAS

1. It is your responsibility to ensure that all your travel documents are in order and up to date and immigration regulations such as visas and / or permits are satisfactorily obtained and in your possession for travel. It is advisable that you contact the consular or embassy of your destination country as well as countries passing through, in order to verify the requirements and ensure that you are adequately prepared. No refunds due to incomplete travel documentation will be given or entertained.

2. Your passport must have sufficient blank visa pages available in accordance with the regulations of the East African countries. It is recommended that a minimum of 2 (two) blank pages per country that you will be visiting or passing through be available in your passport.
Furthermore, your passport must be valid for the prescribed period as contained in the applicable regulations of the countries you will visiting or passing through.

3. If you are travelling with a minor child, you will need their unabridged birth certificate and if only one parent is travelling with the minor, you will need to provide a letter of consent from the absent parent that the minor is allowed to travel with you.

4. This is not a comprehensive list of the required travel documents and should not be construed as such.

7. CHANGES TO TRAVEL ITINERARIES

1. We will present you with an itinerary but travelling through East Africa is intended to be fun, spontaneous and adventurous. This results in the itinerary being little more than a guideline of your trip and subject to change as there are many factors and conditions beyond the control of Tanzania Safari Collection such as extreme weather, political conditions, outbreak and road accessibility to mention, but not be limited, to a few.

2. Should alternative arrangements be deemed necessary, Tanzania Safari Collection will endeavour to provide this as adequately as possible but which may incur extra costs for which you are liable. Should alternative arrangements not be possible, we will strive to refund you the portion of unutilized services, subject to our recovery from the supplier.

3. Should it be necessary to arrange alternative or additional transport to the end destination of the trip, Tanzania Safari Collection will assist where possible and any additional cost of procuring such transport will be payable by you, as necessary.

8. INOCULATION, IMMUNIZATION AND MEDICATION

1. African countries have varying inoculation, immunization and medication requirements and it is essential that you familiarize yourself with these and take the necessary action timeously as travel will not be permitted unless you meet these requirements which are your full responsibility. It is furthermore your responsibility to be familiar with all diseases, both real and potential, when travelling to and through East Africa and to take the necessary precautions and vaccinations.

2. It is also your responsibility to ensure that you are medically fit and healthy for travel and in some cases you may be required on request to provide a medical statement from a medical professional to confirm that you are fit and healthy to travel.

9. ILLNESS OR DISABILITY

1. If you are suffering from any illness or disability, or are undergoing any medical treatment, you must declare this openly and honestly to Tanzania Safari Collection at the time of booking your trip.
In a similar manner, if you are affected by any condition that may affect you or others during your trip in any way, you must comprehensively advise Tanzania Safari Collection at the time of your booking.

2. It is your responsibility to make arrangements for the provision of any medication or treatment while you are away.

3. Failing to declare any conditions, illnesses, disability or the like, will constitute a breach of these terms and conditions and can result in you being excluded from your booked trip or excursion without refund of any payment.

10. TRAVEL INSURANCE

1. The purchase of sufficient comprehensive travel insurance is mandatory and must be confirmed at the time of your booking.

2. Should you fail to obtain comprehensive travel insurance timeously, all and any costs arising from the possible need to cancel, re-route or follow different travel arrangements including an emergency medical procedure will be for your own cost and Tanzania Safari Collection indemnifies themselves wholly from any harm, loss or damages that you or your heirs or assigns may suffer as a result.

11. AUTHORITY OF TOUR LEADER/ TOUR GUIDE

1. The tour leader adopts an authoritative position in relation to you as client and for the peace of mind and safety of everyone on the trip, must be adhered to at all times during the trip. By booking the trip, you abide to be bound by the decisions and leadership of the tour leader and or tour guide at all times.

2. Similarly it is your obligation to behave in a responsible manner throughout the trip and any illegal, unwarranted, or inappropriate behavior on your behalf and/or any behavior which constitutes a nuisance can result in your trip being terminated with immediate effect and without any recourse to a refund.

12. GENERAL LEGALITIES

1. All the terms and conditions governing your trip and our relationship are set out in this document that you have agreed to upon completion of your booking form. These terms and conditions will prevail in the event of any contradiction in the documents so please ensure your familiarity with them as you have agreed to be bound hereby.
No party shall be bound by any express or implied terms, representation, promise or the like not recorded herein.

2. No variation, amendment, addition or deletion of these terms will be binding unless expressly agreed to by both parties, being the client and Tanzania Safari Collection, in writing. From time to time, updated and amended terms and conditions will be necessitated due to changes in policy, administration and legislative alterations. Please ensure that you are familiar with the most recent document.

3. No relaxation or indulgence will constitute a waiver of these terms and conditions and both parties remain entitled to their rights as ascribed to them in terms hereof, despite not insisting on them at any given time.

Should any of the terms and conditions as found herein be deemed to be invalid or null and void as determined by a court of law, the rest of the provisions will remain in full force and effect as if the former had not been included.

5. The terms and conditions of this agreement and supporting documents will be governed by the Laws of Tanzania and Kenya and shall be enforceable within the United Republic of Tanzania, Kenya and its Courts.

6. The parties hereby consent to the jurisdiction of the Magistrates Court of Tanzania and the Magistrates Court of Kenya in respect of any action or proceedings which may be brought, provided that Tanzania Safari Collection shall be entitled to bring proceedings in the High Court, where such proceedings would, but for the a foregoing, be beyond the jurisdiction of the Magistrates Court and can do so at their own election.

7. In the event that Tanzania Safari Collection institutes proceedings in order to recover costs, the costs of recovery and all associated costs will be on your account on an attorney and own client scale.

8. No responsibilities, rights or obligations in terms of these terms and conditions can be assigned or ceded by you to a third party.

9. Should Tanzania Safari Collection be prevented from carrying out any of its obligations in terms of this agreement due to causes beyond its control, Tanzania Safari Collection shall not be held liable to continue with its obligations while the causes persist and further more shall not be held liable for any delays or losses or damages which may be incurred as a result.

13. DOMICILIIUM AND NOTICES

1. The parties choose domicilium et executandi (domicilium address) for the purposes of giving any notice, the payment of any sum, the serving of any process and for any other purpose arising out of these terms and conditions and any ancillary documents, their addresses as follows:
Tanzania Safari Collection – MAFAO HOUSE, 2099 Arusha, Tanzania. The client – the physical address as provided on the booking form.

2. Either party will be entitled to change its address from the a foregoing as long as same is done no later than 7 days before any such issue of process or similar and same is done by written notice and so acknowledged by the other party receiving such notice.